Step 1: Connect Twilio WhatsApp Channel
- Log in to your HelloSend account and navigate to Settings → Channels → WhatsApp. This section allows you to connect, manage, and configure your WhatsApp Business communication channels for sending and receiving messages through HelloSend.
- Inside the WhatsApp channel settings, select Twilio WhatsApp as your WhatsApp provider. This option allows you to connect your Twilio WhatsApp Business API account with HelloSend for managing WhatsApp communication directly from the Inbox.
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Enter your:
- Twilio Account SID
- Twilio Auth Token
- After entering your Twilio Account SID and Auth Token, click Authorize to securely connect your Twilio WhatsApp Business API account with HelloSend. Once authorized successfully, HelloSend will be able to access and fetch your connected WhatsApp Business numbers from Twilio.
- Once the Twilio account is authorized successfully, HelloSend will automatically fetch all WhatsApp Business numbers connected to your Twilio WhatsApp Business API account. These numbers will then be available for activation and use inside HelloSend for customer communication.
- Enable the required WhatsApp Business numbers using the toggle switch. You can activate one or multiple numbers based on your business communication needs. Once enabled, the selected WhatsApp numbers will be available inside HelloSend Inbox for sending and receiving customer messages.
- Your Twilio WhatsApp channel is now connected successfully with HelloSend. The enabled WhatsApp Business numbers are ready to use for sending and receiving customer messages directly from the HelloSend Inbox.
Step 2: Add Twilio WhatsApp Templates
Before using WhatsApp templates inside HelloSend, you must first create and get the template approved in your Twilio WhatsApp Business account. WhatsApp templates are required when initiating conversations with customers outside the 24-hour customer reply window.
Once your template is approved in Twilio, add it in HelloSend under Settings → Templates → Add Template and choose Twilio WhatsApp as the type. For step-by-step instructions, see Twilio WhatsApp Template Setup in HelloSend.
Note: WhatsApp templates must first be created and approved inside your Twilio WhatsApp Business account before they can be used in HelloSend.
Step 3: Send WhatsApp Messages
- Go to the Inbox section inside HelloSend to manage your customer conversations. The Inbox allows you to send and receive WhatsApp messages, view conversation history, and communicate with customers directly using your connected Twilio WhatsApp Business numbers.
- Open an existing customer chat from the Inbox or start a new conversation to begin communicating through WhatsApp. This allows your team to manage ongoing customer interactions and send new WhatsApp messages directly from HelloSend.
- Select the connected Twilio WhatsApp number you want to use for sending the message. If multiple WhatsApp numbers are connected to HelloSend, choose the correct business number based on the team, department, or customer communication purpose.
- Choose an approved WhatsApp template for the first outbound message. WhatsApp Business API requires businesses to use approved templates when initiating conversations with customers outside the 24-hour messaging window. Select the appropriate template based on your communication purpose before sending the message.
- After selecting the WhatsApp template and connected Twilio WhatsApp number, click send to deliver the message to the customer. The message will be sent directly through your Twilio WhatsApp Business API account and the conversation will appear inside the HelloSend Inbox for further communication.
- Once the customer replies, you can continue the conversation freely within the 24-hour moving conversation window.
Benefits of Twilio WhatsApp Integration with HelloSend
Send WhatsApp Messages Directly from HelloSend
Connect your Twilio WhatsApp Business API account and send WhatsApp messages directly from HelloSend without switching between multiple platforms. Your team can manage customer communication from a single workspace, making daily communication faster and more efficient.
Manage Multiple WhatsApp Numbers in One Place
HelloSend allows businesses to connect and manage multiple Twilio WhatsApp Business numbers from one centralized platform. This is especially useful for businesses with multiple departments, teams, regions, or support channels using separate WhatsApp numbers.
Use Approved WhatsApp Templates Easily
Easily sync and use approved WhatsApp templates from your Twilio account inside HelloSend. Send template messages for customer notifications, appointment reminders, order updates, marketing communication, support responses, and follow-ups quickly and professionally.
Centralize Customer Conversations Inside Inbox
All WhatsApp conversations are managed inside the HelloSend shared Inbox, allowing teams to view, track, and respond to customer messages from one centralized location. This improves collaboration and ensures conversations are not missed.
Improve Customer Engagement and Response Times
Respond to customer inquiries faster using centralized messaging workflows and shared team access. Faster replies help improve customer satisfaction, increase engagement, and create a better overall communication experience.
Streamline Business Communication Workflows
Twilio WhatsApp integration simplifies business communication by combining WhatsApp messaging, templates, customer conversations, and CRM workflows into a single platform. This reduces manual work and helps teams manage communication more efficiently.
Better Team Collaboration
Multiple team members can access and manage customer conversations together from the shared Inbox. This improves internal coordination and ensures customer queries are handled quickly by the right team member.
Seamless CRM Communication Management
Integrate WhatsApp communication with your CRM workflow to maintain organized customer interactions, improve tracking, and keep communication history connected with customer records.
Professional Customer Communication
Use verified WhatsApp Business messaging with approved templates to deliver more professional and trusted communication experiences for customers.
Scalable Messaging Solution for Growing Businesses
Whether you manage a small support team or large-scale customer communication operations, Twilio WhatsApp integration with HelloSend helps businesses scale communication workflows efficiently while maintaining organized customer engagement.
Conclusion
Twilio WhatsApp integration with HelloSend helps businesses simplify customer communication by combining WhatsApp messaging, templates, and conversation management into one unified platform. With Twilio WABA connected to HelloSend, teams can deliver faster, more professional, and more organized customer communication experiences.
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