No code
CRM-native
Setup in minutes
The Problem
Running WhatsApp by hand turns every busy day into a pile of leads nobody got back to.
A customer messages at night, your team replies the next morning, and by then they've already booked whoever answered first.
Hours, pricing, availability — repeated by hand, dozens of times, while the chats that actually need a person wait in line.
Someone means to circle back after sending a quote, gets pulled into something else, and never does. That's where most deals quietly die.
A rush hits, a dozen chats land at once, and a few scroll out of sight before anyone reads them.
In a shared inbox, two people each assume the other has it, so a hot lead sits unanswered.
How it works
Every automation is just three steps: pick what starts it, set the rules, and choose what happens.
Decide what kicks the automation off a new WhatsApp message, a keyword like "pricing" or "demo," a form submission, a new CRM lead, a missed call, or a conversation that's gone quiet.
01
Set the rules that keep it smart. Run it only during business hours, only for a segment, only when no agent is free, or only when a message contains certain words.
02
Send a WhatsApp reply, assign the chat to the right agent, add a tag, notify your team, or schedule a follow-up. Stack as many actions as you need.
03
Benefits
Less manual work, faster replies, and not a single lead left waiting.
average reply time, day or night
A customer messages at night, your team replies the next morning, and by then they've already booked whoever answered first.
leads slip through the cracks
Every conversation is captured, qualified, and assigned automatically.
hours back per rep, weekly
Stop retyping the same answers. Spend time on conversations that close.
Scheduled sequences recover revenue that used to stall and disappear.
A reliable experience that builds trust and repeat business.
Growth stops being capped by how fast people can type.
Features
Click any block to explore the building pieces behind every automated conversation.
Answer greetings, FAQs, and after-hours messages instantly personalized with details pulled straight from your CRM, so it never reads like a robot.
Ask the right questions automatically, capture the answers on the contact record, and tag or score leads before a rep ever joins the chat.
Build timed sequences that send reminders and check-ins after a quote, a booking, or a quiet conversation so nothing depends on memory.
Send each conversation to the right person by keyword, team, language, or availability. Sales go to sales, support goes to support.
Manage SMS, WhatsApp, and voice in one place, so your whole team has the full context of every customer in a single view.
Hand a cTemplates
Reusable, CRM-personalized message templates that send tailored, media-rich messages with a tap, approved and ready for WhatsApp.
Identify cold leads using CRM filters and bring them back with a targeted WhatsApp bulk message sender campaign. AI rephrasing keeps each message feeling fresh and personal.
Track response times, delivery, and engagement to see what's working and where conversations stall.
Use cases
Same automation engine, tuned to your job. Pick yours.
Auto-replies handle repetitive questions, while complex issues are routed to the right agent for faster resolution and a team that isn't drowning in FAQs.
Inbound leads get qualified, tagged, and assigned the instant they message, with follow-ups that send themselves more qualified conversations and shorter sales cycles.
Abandoned-cart nudges, order updates, and post-purchase review requests run automatically to recover sales and more repeat buyers.
Appointment reminders, confirmations, and rescheduling links go out on WhatsApp on their own, reducing no-shows and freeing front-desk staff for in-person care.
With instant answers to admissions and course questions, the rest are routed to the right department, and prospective students get replies immediately.
Quotes, booking confirmations, and reminders are handled automatically at high volume, and every inquiry is answered fast, even on your busiest days.
The same automation engine, set up for the way your industry actually sells and supports. Explore the playbook built for you.
Send real-time project updates, run 24/7 automated client support, and trigger deadline and payment reminders all from inside your CRM.
Recover abandoned carts, send order updates, and run personalized WhatsApp and SMS promotions that reach customers right on their phones.
Respond to property inquiries the moment they land, share listings and updates over WhatsApp, and automate showing reminders and follow-ups.
Drive foot traffic with flash-sale alerts, restock notifications, and loyalty messages automated and delivered with high open rates.
BEFORE VS AFTER
Same team, same number, completely different results.
SOCIAL PROOF
"Dinesh is a top notch technician! He helped me figure out what was wrong with my extension. Very excited to use! Best short message extension, made for all CRM's especially for Zoho".
"Issues exist everywhere but don't panic. I contacted support and we were able to solve the issue, very well done. thank you. Recommend using this plugin"
"Good extension, works well, pretty straightforward to set up. Devs are helpful. Will continue to use the service. For Pipedrive - Twilio SMS extension."
"Great support from the developers! SMS and FB integration works perfectly."
"Boosted my sales. HelloSend, best extension, ease of use and smooth installation. Requested a feature request, awesome support, thanks Andrew."
"We have been working with HelloSend's multi-line extension since we migrated. This new extension is almost flawless. All previous issues have been completely resolved. We're very pleased with the service as well. Fixes have been FAST!"
"Transfomed my sales within a month. Best SMS Integration tool. Customer support helped me to solve the problem online shortly. Now I can use short message service. Enhance customer communication."
"Love this app."
"Amazing! Great app for integrating Twilio into Zoho Desk. Responsive devs. Just fixed a couple bugs that I reported and released a new version today!"
"Team was quick to respond to technical issues and seems to be adding new functionality quickly."
"Very responsive and helpful."
"My last review was pretty bad. Since then I have worked with them and installed the new update and it actually works really well to both individual as well as group txt...though I'll only use for individual leads. There are a couple of small bugs they need to address but nothing that will keep me from using!"
"Just purchased the extension. Smooth install. One request... Can you make the button available on the detail page as well as list view ? I know many that search for a contact and there is no way to text them without going page by page through Leads or Contacts.Thanks."
"This short message service extension is awesome! works perfectly. Compared to other ones we tried, this supports Arabic (and likely other). The support group (especially Andrew) is very nice and very patient. They help us set up the application and fix some issues at our end(not in the app) via zoom. Great app, no negatives. Thank you for developing this! Transform my sales from 0 to 100."
Everything you need to know about Hellosend's unified inbox for SMS.
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WhatsApp automation lets businesses send messages, replies, and campaigns automatically based on triggers, schedules, or customer actions without manual effort.
WhatsApp marketing automation lets your team run broadcast campaigns, follow-up sequences, and lead nurturing at scale without adding headcount.
Yes. WhatsApp business automation supports high message volumes, CRM integrations, role-based access, and compliance controls built for enterprise needs.
You can automate chatbot replies, broadcast campaigns, workflow triggers from your CRM, post-purchase messages, event reminders, and more.
Sign up for a free Hellosend trial, connect your WhatsApp Business account, and choose from ready-made automation templates to launch your first campaign in minutes.
