In HelloSend, there's no need to purchase a separate phone number for each user. Instead, a single number—whether it's from Twilio, RingCentral, or a WhatsApp Business API—can be shared across multiple users. This makes it a cost-effective and efficient way to manage customer communication at scale.
This setup is especially useful when users need to send and receive messages from a shared SMS or WhatsApp number for consistent follow-ups and centralized messaging within your CRM.
Using the Share Number option in HelloSend's settings panel, admins can assign one number to multiple users. Once shared, each user can send and receive SMS, WhatsApp messages, or calls (depending on the number type) through the same number—without the need to purchase user-specific numbers. This keeps communication streamlined and ensures nothing slips through the cracks.
If preferred, HelloSend also supports assigning individual numbers to specific users, offering flexibility based on your team's structure. Whether you choose shared or dedicated numbers, HelloSend keeps the setup simple, scalable, and user-friendly.
Supported Integrations
Supported Channels
Step-by-Step Guide
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1
Go to the Settings page
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Click on Users
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Click the "Add Users" button if you're inviting a new user
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4
Fill out user details and proceed
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5
Under Message Settings, locate the Phone Number Access field
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From the dropdown, select "Assigned Numbers Only"
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Choose the number(s) you want to share with the user
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8
Click Save
Benefits of Sharing Numbers with Many Users
Conclusion
Sharing numbers with multiple users in HelloSend ensures your team can handle customer communication seamlessly and collaboratively. With proper controls and easy setup, it's an effective way to streamline outreach, improve visibility, and maintain compliance—all while working from a unified messaging system.
