HelloSend brings SMS, MMS, WhatsApp, and voice calling into your CRM workflows, while WATI is built mainly around WhatsApp engagement and marketing.
WhatsApp-led communication may not cover every team's need for SMS, MMS, and voice.
Workflow capabilities and automation allowances can vary by plan.
Integration depth may vary depending on the CRM and setup.
Teams needing CRM-connected calling should check available voice features.
Software fees, message charges, and add-ons can affect the total cost.
See every text your team sends and receives in one view. Assign chats to the right person, filter by status, and export full message logs anytime.
Have something important to share? Send offers and updates to up to 500 CRM contacts in one campaign. AI rephrasing gives each person a slightly different message, which lowers the risk of your number getting blocked.
Never let a follow-up slip through the cracks. The platform replies, qualifies leads, and sends follow-ups the moment a new CRM lead, keyword, or missed call comes in.
Give your team one shared space for customer chats. Assign a chat in one click and the agent gets an email alert. Closed chats reopen on their own when the customer replies.
Zeno, the built-in AI assistant, answers common questions using your website, documents, and FAQs. When a chat needs a person, it hands it off to your team.
Reach customers through SMS and WhatsApp with HelloSend. Keep conversations organized in one place and make every customer interaction easier to manage.
Find the perfect plan for your business here:: HelloSend Pricing Plans.
"Dinesh is a top notch technician! He helped me figure out what was wrong with my extension. Very excited to use! Best short message extension, made for all CRM's especially for Zoho".
"Issues exist everywhere but don't panic. I contacted support and we were able to solve the issue, very well done. thank you. Recommend using this plugin"
"Good extension, works well, pretty straightforward to set up. Devs are helpful. Will continue to use the service. For Pipedrive - Twilio SMS extension."
"Great support from the developers! SMS and FB integration works perfectly."
"Boosted my sales. HelloSend, best extension, ease of use and smooth installation. Requested a feature request, awesome support, thanks Andrew."
"We have been working with HelloSend's multi-line extension since we migrated. This new extension is almost flawless. All previous issues have been completely resolved. We're very pleased with the service as well. Fixes have been FAST!"
"Transfomed my sales within a month. Best SMS Integration tool. Customer support helped me to solve the problem online shortly. Now I can use short message service. Enhance customer communication."
"Love this app."
"Amazing! Great app for integrating Twilio into Zoho Desk. Responsive devs. Just fixed a couple bugs that I reported and released a new version today!"
"Team was quick to respond to technical issues and seems to be adding new functionality quickly."
"Very responsive and helpful."
"My last review was pretty bad. Since then I have worked with them and installed the new update and it actually works really well to both individual as well as group txt...though I'll only use for individual leads. There are a couple of small bugs they need to address but nothing that will keep me from using!"
"Just purchased the extension. Smooth install. One request... Can you make the button available on the detail page as well as list view ? I know many that search for a contact and there is no way to text them without going page by page through Leads or Contacts.Thanks."
"This short message service extension is awesome! works perfectly. Compared to other ones we tried, this supports Arabic (and likely other). The support group (especially Andrew) is very nice and very patient. They help us set up the application and fix some issues at our end(not in the app) via zoom. Great app, no negatives. Thank you for developing this! Transform my sales from 0 to 100."
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This HelloSend vs WATI review highlights a key difference: WATI focuses on WhatsApp marketing and automation, while HelloSend connects WhatsApp, SMS, MMS, and voice calling with your CRM workflows.
Yes, if you need more than WhatsApp marketing software. HelloSend connects multiple communication channels to your CRM, helping your team manage customer conversations and follow-ups in one place.
HelloSend's Standard plan costs $75/month or $60/month billed annually for three users and 10,000 messages. Twilio, RingCentral, and Meta fees are billed separately, with no hidden markups. WATI’s costs depend on the plan, messaging usage, and additional features.
HelloSend suits teams that need SMS, MMS, WhatsApp, and voice calling connected to their CRM. WATI is a strong choice for businesses focused mainly on WhatsApp engagement.
Yes. HelloSend sends messages automatically when something happens, such as a new CRM lead, a keyword reply, a form submission, or a missed call. This helps your team send timely follow-ups without doing everything manually.
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