When switching a WhatsApp registered account or number from another provider to HelloSend, Two-Factor Authentication (2FA) may already be enabled, which can lead to an error when sending messages:
"Failed to send message. The account does not exist in the Cloud API. Use the /register API to create an account first."
To resolve this:
- • Follow the step-by-step guide below to disable 2FA in your Facebook Business account.
- • After disabling 2FA, go to the WhatsApp section in HelloSend, revoke the previous connection, and then reconnect your WhatsApp account with HelloSend.
Sign In
Visit business.facebook.com and choose your business from the drop-down menu
1Open Facebook Business Manager
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Select the correct WABA ID and navigate to Settings > WhatsApp Manager > Phone Numbers https://business.facebook.com/wa/manage/phone-numbers.
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Select the phone number and click on the Settings option.
2Disable Two-Step Verification
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Navigate to Settings
Click on the "More" option to access additional settings.
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Disable Two-Step Verification
Go to "Two-Step Verification" and select the option to turn it off.
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Confirm Action
Follow any prompts to confirm turning off two-step verification for the selected phone number.
3Verify on your email
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An email will be sent to the email address of your Facebook Business Manager admin.
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Open the email with the subject line: "WhatsApp Two-Step Verification Reset."
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You will be directed to a confirmation page.
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Confirm the action to disable two-step verification and complete the process.
🌟 Benefits of WhatsApp Message Templates
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Consistent Communication
Maintain brand voice and messaging consistency across all customer interactions with pre-approved templates.
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Time-Saving Efficiency
Save time by using pre-approved templates instead of writing messages from scratch for common scenarios.
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Personalized Messaging
Use variables to customize messages for each recipient while maintaining template compliance.
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Compliance Assurance
Pre-approved templates ensure your messages comply with WhatsApp's business policies and guidelines.
-
Scalable Communications
Efficiently manage high-volume messaging while maintaining quality and compliance.
Conclusion
WhatsApp message templates are essential tools for businesses looking to scale their customer communications effectively. By following these detailed steps and guidelines, you can create professional, compliant templates that enhance your customer engagement while maintaining WhatsApp's quality standards.
Remember to keep your templates clear, professional, and focused on providing value to your customers. Regular review and updates of your template library will help ensure your messaging stays relevant and effective.
Pro Tip: Start with a small set of essential templates and expand based on your business needs and customer feedback. This approach helps maintain quality while scaling your messaging operations.
