Take full control of every customer interaction — filter, assign, respond, and export, all from your bulk SMS dashboard without leaving HelloSend.
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Context-aware reply suggestions in four tones: Professional, Friendly, Enthusiastic, or Supportive. Edit before sending, or use as-is.
Pre-built SMS and WhatsApp templates with dynamic fields: {{Name}}, {{Company}}, {{Appointment Date}}. WABA-approved variants included.
Flag conversations Red (urgent), Orange (follow-up), Yellow (low priority), or Green (done). Filter your queue by color in one click.
Leave notes inside any conversation that only your team can see, never the customer. Handoffs become seamless, documented transfers.
Record and send audio replies directly from the inbox. Ideal for complex walkthroughs, personal follow-ups, or when speed beats typing.
Send PDFs, images, documents, and videos up to 5 MB or paste a URL for larger files. Share proposals and invoices without leaving the chat.
Create and save custom views like "My Open Sales" or "Unassigned Urgent" and switch between them instantly without rebuilding filters each time.
Auto-fetch CRM contacts and send a message without leaving the SMS platform dashboard.
AI suggestions, saved templates, and instant CRM contact context mean agents draft accurate, personalized replies in seconds rather than minutes. No more switching between tabs to find who sent what from where.
When a conversation moves between agents or shifts, the message history, internal notes, and CRM contact details come with it. The next person sees everything. No repeated questions, no starting over, no frustrated customers.
Every SMS and WhatsApp message is logged to the correct contact record the moment it's sent or received. No manual copy-paste. No end-of-day data entry. Managers get accurate conversation records for reporting, compliance, and quality reviews without chasing the team.
Role-based permissions, service-based inbox views, and configurable read status (org-wide or per user) mean HelloSend fits both a 3-person startup and a 300-agent enterprise. You configure the inbox to match how your team works — not the other way around.
No developer required. No new software to learn. HelloSend installs natively inside your existing CRM.
Link business SMS numbers via Twilio, RingCentral, or Zoom Phone, and WhatsApp accounts, mobile, WABA, or Twilio WhatsApp. Connect as many numbers as your business needs.
Add agents, assign roles, and configure which numbers and departments each person can access. Choose shared team read status or individual agent read status to match your workflow.
Your HelloSend Inbox is live inside your CRM. Every inbound message arrives instantly. Use AI suggestions, templates, or voice notes, all automatically logged to the contact record.
No developer required. No new software to learn. HelloSend installs natively inside your existing CRM.
Sales teams use HelloSend to reach leads the moment they arrive, send personalized sequences at scale, and track every touchpoint automatically inside the deal record without leaving the CRM.
Support teams handle high message volumes across multiple channels, use AI replies for consistency, and leave internal notes so every agent picks up with full context, no questions repeated.
Marketing teams manage inbound replies from SMS and WhatsApp campaigns, send WABA-compliant broadcasts, and track every conversation inside the CRM for better attribution.
HelloSend powers customer conversations for teams in every sector where SMS and WhatsApp are the preferred channels.
Reach customers instantly with reliable SMS. Keep every client interaction logged, assigned, and auditable without leaving your CRM.
Stay on top of every order query, return request, and delivery update from one SMS inbox, no missed messages, no switching tools.
Follow up with leads, schedule viewings, and close deals faster all managed from your SMS dashboard inside the CRM.
Drive repeat purchases and resolve customer issues faster with a centralized retail messaging hub across all your store numbers.
"Dinesh is a top notch technician! He helped me figure out what was wrong with my extension. Very excited to use! Best short message extension, made for all CRM's especially for Zoho".
"Issues exist everywhere but don't panic. I contacted support and we were able to solve the issue, very well done. thank you. Recommend using this plugin"
"Good extension, works well, pretty straightforward to set up. Devs are helpful. Will continue to use the service. For Pipedrive - Twilio SMS extension."
"Great support from the developers! SMS and FB integration works perfectly."
"Boosted my sales. HelloSend, best extension, ease of use and smooth installation. Requested a feature request, awesome support, thanks Andrew."
"We have been working with HelloSend's multi-line extension since we migrated. This new extension is almost flawless. All previous issues have been completely resolved. We're very pleased with the service as well. Fixes have been FAST!"
"Transfomed my sales within a month. Best SMS Integration tool. Customer support helped me to solve the problem online shortly. Now I can use short message service. Enhance customer communication."
"Love this app."
"Amazing! Great app for integrating Twilio into Zoho Desk. Responsive devs. Just fixed a couple bugs that I reported and released a new version today!"
"Team was quick to respond to technical issues and seems to be adding new functionality quickly."
"Very responsive and helpful."
"My last review was pretty bad. Since then I have worked with them and installed the new update and it actually works really well to both individual as well as group txt...though I'll only use for individual leads. There are a couple of small bugs they need to address but nothing that will keep me from using!"
"Just purchased the extension. Smooth install. One request... Can you make the button available on the detail page as well as list view ? I know many that search for a contact and there is no way to text them without going page by page through Leads or Contacts.Thanks."
"This short message service extension is awesome! works perfectly. Compared to other ones we tried, this supports Arabic (and likely other). The support group (especially Andrew) is very nice and very patient. They help us set up the application and fix some issues at our end(not in the app) via zoom. Great app, no negatives. Thank you for developing this! Transform my sales from 0 to 100."
Connect your existing CRM in one click and start managing SMS conversations without changing your workflow.
Everything you need to know about Hellosend's unified inbox for SMS.
Can’t find what you’re looking for?
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A unified inbox for SMS is a single dashboard where your team can view and respond to text messages from multiple phone numbers, departments, and channels, all in one place. Instead of logging into separate accounts or switching between platforms, everything is centralised so no message gets missed.
Yes. Hellosend's shared SMS inbox lets you connect unlimited phone numbers across departments, locations, and teams. Replies are always sent from the correct number automatically, so your customers always hear from the right part of your business.
Absolutely. Hellosend is built specifically for enterprise teams that handle high volumes of SMS conversations. With role-based access controls, team assignments, and admin permissions, it scales with your business without adding complexity.
You can connect SMS numbers, Facebook Business, Instagram Business, and Webchat to your unified inbox. All messages from every channel appear in one view, so your team never has to switch platforms to stay on top of conversations.
When all messages land in one shared SMS inbox, your team sees every inbound conversation the moment it arrives. There is no delay from switching accounts or forwarding messages. Teams using Hellosend respond up to 3× faster than those managing separate inboxes.
Yes. Hellosend's business SMS inbox is SOC 2 compliant with end-to-end encryption and role-based access controls. Admins control exactly who can see which departments and channels, keeping your data organised and secure at every level.
