1. Two-way SMS messagingSupports both inbound and outbound SMS message.
2. Ad hoc messagingSMS Outbound Message Initiator.
3. Bulk messagingSend bulk SMS messages to multiple customer at once.
4. Auto-ticketing systemAI in creating Tickets or Threads.
Install Now Step 1
Prerequisites
1. Enter your Twilio Account SID.
2. Enter your Twilio Auth Token.
3. Click Save.
4. Enter your Freshdesk domain i.e oappsxyz.freshdesk.com –
1. Do not include http or https
2. Do not provide some other domain which is not related to yours.
5. Enter your Freshdesk API Key.
1. Login in to your Freshdesk account.
2. Click profile settings.
3. The Freshdesk API key is displayed on the right side.
Step 2
Setting Up
1. Enter a phone name, example US Support , Sales etc.
2. Select the number.
3. Type your message
4. Click Send button.
Step 3
Outbound Initiator
1. Click the Twilio icon present in the left panel.
2. Select the number.
3. Type your message
4. Click Send button..
Step 4
Bulk SMS
Step 5
Ticket detail view – Right panel
All set go, Explore Twilio Bulk SMS-Fresh Desk Integration integration and contact us For any support
help@oapps.xyz
