1. SMS and MMS messaging
SMS and MMS Inbound and Outbound Support.
2. Tickets and threads concepts
Tickets and threads concepts implementation for SMS/MMS.
3. Incoming messages
Incoming messages will be created as new tickets inside Zoho Desk.
4. Viber from Zoho Desk
Send direct replies to any Viber from Zoho Desk.
Install Now 1. Choose Department where the SMS to be converted as Ticket.
2. Choose channel name as SMS or choose your own name.
3. Choose the Profile to access.
4. Agree Terms and conditions
5. Click Install
Authorize both Zoho Desk and Viber.
1. Go to Preference tab
2. Specify the Viber Api Key from your viber account.
3. Click Save
1. To join the Viber bot, please go to viber app in mobile and in top right corner their will be QR code scan option. By scanning the Viber bot’s QR code, enduser can able to send messages to Viber bot. Connect the Viber bot with Zoho Desk and enjoy the extension.
All set go , Explore Viber integration and contact us For any support
help@oapps.xyz
