InsightlyCRM  for Zoho Desk

April 12, 2024

Key Points

1. Easy-access:
Access Insightly’s Contacts, Organisations, Opportunities, and Notes.

2. Increase opportunities:
Create a New opportunity from a ticket.

3. Grow your contacts:
Create a New contact from a ticket.

4. Auto-mapping:
Default contact mapping

Install Now
Step 1

Setting Up

1. Choose Department

2. Choose the Profile to access

3. Agree Terms and conditions
Step 2

Authorize Zoho Desk Service

 1. API key :  A support agent can get the API key from the Insightly portal.

 – Click your profile from the top right drop down menu.

– Select “User settings”

– Go to API Key.

– Copy the API key

2. Paste it into the Insightly app and it is good to go.
Step 3

Access Insightly contacts

1. Access Insightly contacts, organisations ,opportunities and notes in Zoho Desk ticket view.

Step 4

Add Contact

1. Create a new contact from a Zoho Desk ticket view.

Step 5

Add Opportunity

1. Add an Opportunity to contact from a Zoho Desk ticket view.

Opportunity List view

1. View all opportunities related to the contact in a single page. Click on the opportunity to get the detailed view.

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