WhatsApp is no longer just a messaging app; it’s rapidly becoming a powerhouse for ecommerce marketing. With over a billion active users worldwide, the platform has evolved into a crucial tool for businesses to engage with customers in a personal and meaningful way directly.
According to recent statistics, over 70% of users are more likely to buy from a business they can directly message via WhatsApp.
The real-time nature and high open rates of WhatsApp messages make it an ideal channel for ecommerce brands to foster better customer relationships, recover abandoned carts, and boost conversions.
In this blog, we will explore how WhatsApp can help take your ecommerce business to the next level with WhatsApp marketing messages templates.
Let’s begin!
Ecommerce Growth: WhatsApp Style
Instant Engagement: WhatsApp allows you to engage with your customers instantly, creating a direct line of communication that feels personal and immediate. When customers have questions or want to interact, WhatsApp provides a platform to respond instantly, reducing wait times and increasing satisfaction.
Personal Touch: Customers are more likely to make a purchase when they feel they are being treated as individuals. With WhatsApp, you can add a personal touch to your interactions, addressing customers by their names. This is a trick to improve customer relation.
Cart Recovery: Abandoned carts are a common challenge in ecommerce, but WhatsApp’s direct messaging system helps businesses address this issue effectively. By sending personalized reminders about items left in the cart, you can nudge customers to complete their purchase and reduce cart abandonment rates.
Seamless Support: Customer service on WhatsApp is immediate, giving customers a seamless experience. This is one of the best ecommerce marketing techniques. It leads to better customer retention.
Conversion Boost: Using WhatsApp strategically in your marketing campaigns can lead to a significant boost in conversions. Whether through promotions, timely updates, or personalized messages, WhatsApp helps ecommerce businesses keep customers engaged and moving toward completing their purchase.
Types of Ecommerce WhatsApp Marketing Messages Templates
WhatsApp marketing thrives on personalized and relevant communication. Below are 10 essential types of WhatsApp marketing for ecommerce message templates that every ecommerce business can use to engage with their customers:
Welcome Messages
Promotional Offers
Abandoned Cart Reminders
Order Confirmations
Shipping Updates
Payment Notifications
Feedback Requests
Cancellation Notices
Product Recommendations
Loyalty Rewards
25+ High Converting WhatsApp Marketing Message Templates
Here are 25+ more ready-to-use WhatsApp message templates for Ecommerce that can help your ecommerce business thrive on WhatsApp:
1. Promotional Offers and Discounts
Hey [Customer Name]!
We’ve got an exclusive deal just for you — [X]% off on all products today!
Use code [DISCOUNT CODE] at checkout.
Shop now: [Link]
2. Cart Abandonment Recovery Messages
Hi [Customer Name],
You left some items in your cart! Don’t miss out on [Product Name]!.
Complete your purchase here [Link]
3. Order Confirmation & Shipping Updates
Hello [Customer Name],
Your order #[Order Number] has been confirmed.Thank you for shopping with us. We’ll update you on the shipping soon.
4. Customer Feedback and Review Requests
Good news, [Customer Name]!
we’d love to hear about your experience with [Product Name]! Please share your feedback here: [Review Link].
5. Loyalty & Repeat Purchase Incentives
Hi [Customer Name],
Thank you for being a loyal customer!
Enjoy [X]% off your next order with code [LOYALTY CODE].
Shop now:[Link]
6. Seasonal and Event-Based Campaign Messages
Happy Holidays from [Brand Name]!
Celebrate with [X]% off on all products this season. Use code [HOLIDAY CODE]. Shop now: [Link].
7. Personalized Product Recommendations
Hi [Customer Name], Based on your recent purchase of [Product Name], we thought you might like [Recommended Product]. Check it out here: [Link].
8. Customer Support and Issue Resolution Templates
Hello [Customer Name], We’re sorry for the inconvenience caused. How can we assist you today? We’ll make sure to resolve your issue ASAP!
9. Welcome and Onboarding Messages
Welcome to [Brand Name], [Customer Name]! We’re excited to have you. Explore our collection now: [Link]. Feel free to reach out if you need help!
10. Thank You for Your Purchase
Thank you for your purchase, [Customer Name]! Your order #[Order Number] is confirmed. We can’t wait for you to try your new [Product Name].
11. Flash Sale Alert
Dear [Customer Name]! Flash Sale! Get [X]% off on all [Category] products today only! Shop now: [Link]. Hurry, sale ends soon!
12. Abandoned Cart with Limited-Time Offer
Hi [Customer Name],
Your cart is waiting for you! Complete your purchase within the next 24 hours and get [X]% off with code [DISCOUNT CODE].
Shop here: [Link]
13. Limited Stock Alert
Hurry, [Customer Name]!
The [Product Name] you were looking at is almost out of stock! Grab it now before it’s gone. [Link]
14. Shipping Confirmation
Good news, [Customer Name]! 📦
Your order #[Order Number] has been shipped and is on its way to you. Track your shipment here: [Tracking Link].
15. Early Bird Discounts
Hi [Customer Name],
Be the first to shop our new collection and get [X]% off with code [EARLYBIRD]. Shop now: [Link].
16. Back-in-Stock Notification
Hi [Customer Name],
Good news! The item you wanted, [Product Name], is back in stock! Get it now before it sells out again. [Link]
17. Order Cancellation Notice
Dear [Customer Name],
We regret to inform you that your order #[Order Number] has been canceled. Please let us know if you need further assistance.
18. New Product Launch Announcement
Hey [Customer Name],
Exciting news! Our new [Product Name] has just launched. Be the first to try it! Check it out here: [Link].
19. Membership Sign-Up Incentive
Hi [Customer Name],
Join our VIP membership today and get [X]% off your next order. Sign up here: [Link].
20. Birthday Discount
Happy Birthday, [Customer Name]!
Celebrate with a special [X]% off on your next purchase. Use code [BIRTHDAY CODE]. Shop now: [Link].
21. Order Update
Hi [Customer Name],
Your order #[Order Number] is now being processed and will be shipped soon. We’ll notify you once it’s on its way!
22. Reminder for Upcoming Sale
Hi [Customer Name],
Reminder: Our biggest sale of the year starts in [X] days! Get ready for amazing deals on your favorite products. Stay tuned!
23. Discount for Friends & Family
Hey [Customer Name],
Share the love with your friends and family! Give them [X]% off their first order with code [FAMILYFRIENDS].
24. Thank You for a Referral
Thanks for referring [Friend’s Name], [Customer Name]!
[Customer Name]! You’ve earned a [X]% discount on your next purchase. Redeem it here: [Link].
25. Reminder to Complete Profile
Hi [Customer Name],
Complete your profile with [Brand Name] to get personalized recommendations and exclusive offers!
26. Product Demo/Trial
Hello [Customer Name],
Would you like to try [Product Name] for [X] days? Get a free trial here: [Link].
27. Free Shipping on Orders Over X
Hi [Customer Name],
Enjoy FREE shipping on orders over [Amount], [Customer Name]! Shop your favourite items now: [Link].
28. Thank You for Your Review
Thank you for your feedback, [Customer Name]!
We appreciate your support. As a token of thanks, enjoy [X]% off your next order.
29. Payment Reminder
Hi [Customer Name],
We noticed that your payment for order #[Order Number] is pending. Please complete the payment to finalize your order. [Link]
30. Event-Exclusive Discount
Hey [Customer Name],
We’re celebrating [Event]! Join us for exclusive discounts of up to [X]% off all products. Shop now: [Link].
How to Use These Templates Effectively
Customer Data: Use customer names, past purchases, and browsing history to tailor messages.
Behavioural Triggers: Set up automated messages based on customer actions like cart abandonment, order confirmation, etc.
Timing: Send messages during business hours to ensure a timely response, and avoid bombarding customers with too many messages.
Frequency: Don’t overwhelm your customers with daily messages. Opt for strategic intervals, such as post-purchase updates or occasional promotions.
Adding Rich Media: Enhance the appeal of your messages by including rich media such as images, videos, or catalogues.
Best Tools For WhatsApp Marketing in 2026
HelloSend stands out as one of the bestWhatsApp marketing and automation tools on the market, designed to simplify communication and improve customer engagement. It offers a seamless and user-friendly interface that integrates effortlessly with WhatsApp, enabling businesses to automate, personalize, and scale their messaging.
Top Features Of HelloSend
Automated Messaging: HelloSend enables you to set up automated messages based on customer behaviour, time-sensitive events, or triggers such as new sign-ups or cart abandonment.
Two-Way Messaging: HelloSend provides seamless two-way messaging, enabling your business to both send and receive messages from customers.
Campaign Management: With HelloSend, you can easily manage WhatsApp campaigns. You can segment your audience, personalize messages, and schedule campaigns to run at optimal times, ensuring your communications are both practical and efficient.
Rich Media Support: Send not just text messages but also images, videos, audio files, and other rich media to enhance engagement. HelloSend supports a variety of media types, making it easier to share promotional content, product demos, and other multimedia content.
WhatsApp bulk messaging: With HelloSend, sending bulk messages becomes efficient and straightforward. Whether you're sending promotions, updates, or reminders to a large group, you can do it in minutes without compromising personalization.
Real-Time Analytics: Gain valuable insights with HelloSend's real-time analytics. Track message delivery, open rates, and customer interactions to evaluate the effectiveness of your campaigns.
Schedule Messages in Advance: HelloSend allows you to schedule messages in advance, eliminating the need for manual sending of each one. Whether it's reminders, follow-ups, or promotions.
HelloSend Also Provides These Additional Features:-
SMS and MMS Marketing: HelloSend provides powerful SMS and MMS marketing capabilities, enabling businesses to engage with customers through text messages and multimedia content.
WhatsApp Marketing: HelloSend’s WhatsApp marketing integration provides businesses with an easy and effective way to reach customers on the world’s most popular messaging app.
Voice Calling: HelloSend’s voice calling feature provides an easy and efficient way to make and receive calls directly from your CRM.
Integration
HelloSend integrates seamlessly with several popular platforms, ensuring smooth communication workflows.
HelloSend offers flexible pricing that suits businesses of all sizes. Whether you're a small startup or an established enterprise, HelloSend offers plans tailored to your needs.
In conclusion, WhatsApp is an invaluable tool for ecommerce businesses looking to engage with customers and drive sales.
By using the right WhatsApp marketing messages templates, you can create an effective, personalized communication strategy that leads to higher conversions and better customer satisfaction. Start experimenting with WhatsApp marketing today, and watch your ecommerce business grow! Contact Us.
FAQs
1. What are the best types of WhatsApp marketing messages for ecommerce?
Messages related to promotions, order updates, abandoned cart reminders, and personalized product recommendations are the most effective.
2. How can I automate my WhatsApp marketing messages? Tools like Hellosend allow you to automate WhatsApp campaigns, including cart recovery, order confirmations, and promotions.
3. How does Hellosend help in managing WhatsApp marketing campaigns?
Hellosend provides automation, CRM integration, and advanced analytics, making it easier to manage and optimize WhatsApp marketing campaigns.
4. Are WhatsApp promotional message allowed by WhatsApp policies? Yes, but you must have customer consent and comply with WhatsApp’s business messaging guidelines.
5. How do I measure the success of my WhatsApp marketing campaigns? By tracking metrics like open rates, click-through rates, and conversion rates using tools like Hellosend.
