Introducing Voice Calling in HelloSend – A Unified Communication Platform for CRM Teams

HelloSend now brings voice calling into the same platform where you manage SMS, WhatsApp, and CRM communications, making it easier than ever to centralize all your customer conversations.

Whether you're in sales, support, or service delivery — HelloSend helps your team call smarter, respond faster, and stay more organized.

If you're evaluating tools like JustCall, HelloSend gives you everything — with tighter CRM integration, more flexibility, and simplified setup.

🔁 Advanced Call Flow in HelloSend

Call Flow is the backbone of how your voice communication works — and HelloSend gives you complete control.

Here’s what’s included:

• Welcome Message: Greet callers professionally with a pre-recorded message before routing begins.
• RingTeam Modes: Route calls using Sequential Ringing (users ring one-by-one) or Parallel Ringing (all users ring at once) based on your team’s preference.
• Business Hour Configuration: Define when calls should be answered, and automatically handle calls outside of working hours.
• Assign Call Flows to Teams: Set up custom flows for different departments — like sales, support, or billing — each with tailored routing and greetings.
• Over-the-Phone Calling: Make and receive calls from mobile using your Twilio number — ideal for sales reps and field teams.

🔧 Flexible setup

Assign one number to multiple users or configure individual numbers for personalized phone support. Build your call handling exactly how your business operates.

👥 Team Management in HelloSend

With HelloSend, you’re in full control of your call assignments and routing logic:

• Assign shared or dedicated phone numbers to users
• Define team-specific call flows
• Control user permissions based on roles (e.g., agents, managers, supervisors)
• Easily reassign or edit users and flows as your team scales

This ensures calls always reach the right people — and your customer experience stays consistent.

📝 Call Logs in HelloSend – Complete Visibility for Every Call

HelloSend automatically captures and stores detailed logs for every inbound and outbound call:

• Caller ID, duration, timestamp, and user handling the call
• Call recordings (if enabled) for training, QA, or dispute resolution
• Internal notes attached to each call for quick reference and collaboration
• Easy filtering, searching, and exporting of call activity

🔮 Coming Soon: HelloSend will support Call Transcription, enabling automatic voice-to-text conversion for faster reviews, keyword tracking, and compliance checks.

🔗 Seamless Call Integration with Zoho CRM

If you use Zoho CRM, HelloSend enhances your workflow by embedding calling directly into your contact records:

• 📞 Click-to-Call appears next to every phone number in Zoho CRM
• ☁️ All calls are automatically logged into the Calls module with full contact lookup
• 📝 Notes, outcomes, and follow-ups stay linked with your CRM data

Your Zoho CRM becomes the single source of truth — no copy-pasting, no toggling between apps.

🔗 Built-In Calling for Pipedrive

HelloSend is also deeply integrated with Pipedrive, providing seamless voice communication inside your sales pipeline:

• 📞 One-click calling from the phone field in Pipedrive contact records
• 📂 All calls are automatically logged under Activities, giving full visibility into sales and support conversations
• 🔄 Sync notes, track call duration, and follow up without leaving the CRM

🔮 What’s Coming Next?

We’re actively building new features to make HelloSend the most complete communication solution for growing teams:

• IVR (Interactive Voice Response): Route calls using voice menus like "Press 1 for Sales, Press 2 for Support"
• Call Transcription: Convert voice calls into searchable text for fast reference and automation triggers
• Call Analytics: Deeper reporting on call performance, volume, and agent efficiency

✅ Why Teams Choose HelloSend Over JustCall

• Unified platform for SMS, WhatsApp, and Voice Calls
• Native integration with Zoho CRM and Pipedrive
• Fully configurable call flow and team routing
• Uses Twilio as a powerful and reliable backend provider
• Affordable, scalable, and user-friendly

Whether you're managing a small team or scaling across regions, HelloSend gives you the tools to communicate effectively — and manage it all from one place.

🚀 Ready to Power Your Voice Communication?

HelloSend’s calling feature is now live and ready to use.

📞 Assign numbers, define call flows, and start calling from your CRM today.

Need help setting it up? Contact Support or Read the Setup Guide.