Customer-facing teams are under more pressure than ever to move fast, stay personal, and close loops in real time. Yet many still rely on outdated calling systems that don’t integrate with their CRM, leading to context switching, missed follow-ups, and manual work.
In fact, 82% of companies are using a CRM software for process automation and sales reporting. CRM calling software is the best way to convert customers into leads. These platforms integrate voice tools directly into your CRM or helpdesk, so your reps can call, log, record, and analyze all from one screen.
In this Blog, we will cover five top-rated CRM calling tools that help unify CRM + voice for modern support and sales teams.
Let’s dive in!
When voice calls happen outside your CRM, your agents are flying blind, with no access to customer history. No auto-logging. No context. And no way to measure success.
That’s a recipe for poor CX and frustrated teams.
A tool that provides Voice call service for businesses will reduce your workload. Here’s what to look for in a top-tier CRM calling software:
A strong CRM calling solution should connect easily with your existing CRM, email, calendar, and helpdesk tools. This ensures sales reps can manage conversations, track leads, and update records without switching between platforms or losing data.
Click-to-call lets reps initiate calls directly from contact records inside the CRM. It saves time, reduces dialing errors, and speeds up outreach—making cold calls, follow-ups, and deal progress more efficient and trackable in real time.
Features like auto-dialers, voicemail drops, and call scheduling free up reps from repetitive tasks. Automation boosts productivity, shortens response times, and ensures no lead is left behind, especially in high-volume outbound sales environments.
Strong platforms offer live dashboards and call reports. Managers can monitor performance, track KPIs, and identify coaching opportunities. It’s not just about calling—it’s about turning call data into strategic insights that improve close rates.
Advanced call routing ensures every call goes to the right rep, based on territory, lead status, or customer type. It creates a smoother experience for both reps and prospects, and boosts first-call resolution rates.
HelloSend brings your voice calling directly into your CRM, making it easier than ever to connect with customers. With just one click, you can start a call right from the CRM, ensuring you never miss a beat.
No more switching between platforms because HelloSend integrates very easily with your CRM. So all your customer data and conversations are in one place. It is the best CRM VOIP integration.
Whether you are following up on a lead or providing support, everything you need is right at your fingertips.
Additionally, you reach your customers by doing SMS Marketing and WhatsApp Marketing with HelloSend.
HelloSend has one of the most affordable pricing plans available for your business.
Check out HelloSend pricing plans.
Aircall is a cloud-based phone solution offering basic CRM connectivity and calling features. It supports integrations with popular tools and is generally used by teams seeking quick deployment for voice support.
Features:
Dialpad provides voice and communication services with built-in AI features. It combines calling, video, and chat into one platform and is typically chosen by teams that value visibility into conversations.
Features:
JustCall is a VoIP tool with standard sales calling features and wide CRM compatibility. It includes dialers, SMS, and basic analytics, making it a go-to for outbound call teams that handle volume.
Features:
CloudTalk delivers a straightforward VoIP solution aimed at international support and sales use cases. With global number support and standard call center tools, it serves distributed teams needing basic scalability.
Features:
Start by listing the features your team truly needs: click-to-call, call logging, intelligent routing, etc. Don’t get distracted by bells and whistles; the right tool should solve core workflows, not overcomplicate them.
Ensure the calling software integrates seamlessly with your existing CRM, like VoIP crm integrations. Native sync prevents data loss, reduces manual work, and gives your team a single source of truth for contacts, calls, notes, and activity tracking.
Evaluate voice clarity, connection stability, and call latency. Even with great features, poor call quality leads to frustration and missed opportunities, especially for outbound sales or high-touch customer service.
Choose software that grows with you. Whether you're adding agents, teams, or locations, the solution should handle increased volume without performance drops or steep pricing hikes. Look for flexible plans and role-based access.
Real-time dashboards and detailed call analytics help track performance, identify coaching needs, and optimize outreach. Prioritize tools that offer actionable insights, not just logs- so your team can make smarter decisions fast.
Lastly, CRM Calling Software can reduce your workload more than you ever imagined. Modern CRM calling software brings clarity, speed, and visibility to your calls. And among all the options, HelloSend, the best voice support solution, stands out for its intelligent routing, crystal-clear quality, and seamless CRM integration.
Whether you’re scaling a sales team or supporting global customers, the time to upgrade is now.
HelloSend offers powerful voice tools inside CRMs like Salesforce and HubSpot, making them ideal for customer service.
Tools like HelloSend let you make, record, and log calls directly in Salesforce — with full reporting.
CRM with VoIP removes the need for separate dialers. You get click-to-call, automation, and global calling all in one.
Call data, recordings, and history help agents solve issues faster and follow up more effectively.
Absolutely. Sales reps get better outreach tools; support teams get quicker responses and context-rich conversations.
